Return and Exchange Policy

We value your business and strive to ensure a satisfactory shopping experience. Please review our Return and Exchange Policy below:

Return and Exchange Eligibility: Items may be returned or exchanged within 14 days of delivery. Items must be unused, in their original packaging, and include the original receipt or proof of purchase.

Return Fee: A $5 return fee will be deducted from your refund to cover return shipping and processing costs.

Prepaid Return Label (U.S. Orders Only): We will provide a prepaid return label to make your return process as smooth as possible. The $5 return fee will still apply and be deducted from your refund.

International Orders: Customers placing international orders must provide their own return shipping label and pay for return shipping costs. We are unable to provide prepaid return labels for international returns.

Shipping Information: You are responsible for providing accurate shipping details. Please ensure that the shipping address entered for your order is correct.

Defective or Incorrect Items: If you receive a defective or incorrect item, contact our Customer Service within 7 days of receiving your order. We will provide instructions for returning the item for inspection. If the defect or error is confirmed, we will either replace the item or issue a full refund, including any return shipping costs.

Return Process:

1. Contact our Customer Service within 14 days of delivery to request a return or exchange. Provide your order number and reason for the return or exchange.

2. We will provide instructions for return shipping and any necessary authorization.

3. Use the prepaid return label we provide (U.S. orders only) or provide your own shipping label (international orders) to send the item back. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

4. Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method minus the $5 return fee. Exchanges will be shipped at no additional cost.

Refund Processing Time: If a refund is approved, please allow 7-10 business days for processing. The time may vary depending on your payment method and financial institution.

Non-Returnable Items: Certain items may be exempt from returns or exchanges due to their nature. These items will be clearly marked on the product page.

Policy Updates: Creative Department™ reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most current information regarding our return and refund policies.

By making a purchase with Creative Department™, you acknowledge and agree to abide by the terms of this Return and Exchange Policy.